![]() ![]() Reduce their profit, possibly below cost.The customer can either pay the quote, do without the change, or deal with the costs of switching supplier. If the customer challenges that quote (or is likely to), they can either: Ideally, they would like to pass on the full cost, plus a healthy margin that is their aim as a business. The software company then enters into negotiation with the customer. #Dent wizard how to#How the software got into that state is irrelevant, except for making strategic decisions on how to improve it for future changes. The developer is only responsible for determining the actual cost of the change that includes whatever additional research and refactoring is required based on the current state of the software. ![]() Attempt to negotiate a cheaper price in the hope that the mechanic will reduce their margin, or do the work at a loss in exchange for future goodwill.Get an independent quote from a different mechanic.If a mechanic says that that particular dent, in that particular door will cost a certain amount to fix, I can't simply demand that it be done cheaper I can: I might look at a dent in a car door and say that it should be easy to straighten out but if I'm not planning to straighten it myself, that's not really relevant. ![]() Saying that something should be easy is just wishful thinking it is not something the customer can control. The customer thinks that changes are minor and from the business point of view the customer is right. I would argue that the key point of dispute is not about "who pays", it is this: ![]()
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